6-12 months


Online   View map

Delivered as a FACE to FACE training program.

Delivered by


The Learning Collaborative, TLC, Training, RTO

RTO #32350



About this course

The hospitality industry is booming, with new venues and festivals making their way onto local scene. With huge demand for skilled hospitality professionals, now’s the time to get qualified These nationally recognised hospitality courses will equip you with the skills you’ll need to work in the industry.


There are 15 units of competencies required to achieve your qualification:

  • SITHFAB010 – Prepare and serve cocktails
  • SITHFAB003 – Operate a bar
  • SITHFAB002 – Provide responsible service of alcohol
  • SITHIND001 – Use hygienic practice for hospitality service
  • SITXFSA001- Use hygienic practices for food safety
  • SITXWHS001 – Participate in safe work practices
  • SITXCOM001 –  Source and present information
  • SITXCCS004 –  Provide lost and found services
  • SITXHRM001 –  Coach others in job skills
  • SITXCOM002 – Show social and cultural sensitivity
  • SITHIND002 – Source and use information on the hospitality industry
  • SITXCCS006 – Provide service to customers
  • BSBWOR203 – Work effectively with others
  • SITHGAM001 – Provide responsible gambling services
  • SITHIND004 – Work effectively in hospitality service

Course Dates

This program is offered for enrollment any day of the year with a continuous intake. Please contact us on 1300 136 780 or email at enquiries@tlc.training

Student Fees

  • Fee For Service: $1,581

General Course Information

Your Trainer:

This course is a nationally registered training program registered and delivered directly by The Learning Collaborative (RTO #32350).  Your Trainer will be experienced and accredited, both as a Trainer and an industry practitioner, dedicated to providing you with skills and knowledge that will be valued by prospective employers.

Course Outcomes:

This program is designed to help you prepare for work in a hospitality environment, running a bar with an RSA, running the casino floor with an RSG and management.

It would be suitable for those who might wish to participate in hospitality activities, making cocktails, contributing to team innovation, managing complaints and various other functions.


Whilst there is a nominal duration of 12 months, this is self-paced (online) program and students will progress at different rates. Most students complete their studies between 6 and 12 months, however an extension can be granted if and as required.


Study for this program is online and therefore students may enroll and study from anywhere in Australia

Training method:

Training is delivered online for independent study, however assistance is available, face to face or via email and telephone as required.

Entry requirements:

Participants in this program must be capable of performing basic mathematical calculations and written and spoken English. There are no other formal entry-level requirements in terms of prior studies or work experience.

Support services:

We are committed to helping you achieve your study goals – you will have access to your Trainer throughout the program for any educational support requirements. You will also be screened in terms of language, literacy and numeracy (LLN) levels coming into the program and be supported in those areas according to your individual needs. In some cases you may be asked to enroll into part or all of the Certificate II in Skills for Work and Vocational Pathways. Where we cannot provide sufficient support, you will be referred to a suitable program to develop those skills.

RPL or Credit Transfer

Recognition of Prior Learning (RPL) is a method of assessing your current skills and knowledge that may have been acquired through formal training and/or via informal learning such as work experience.   Credit Transfer (CT) is the recognition of your formal training completed through another registered training organisation (RTO). Contact us if you are applying for Recognition of Prior Learning or Credit Transfer.

What you will need:

You will need internet access, your own email address/account, access to a reliable computer capable of uploading basic files up to 5MB (larger files may be emailed), and a printer. Access to TLC’s Catapult e-Learning Management System will be provided after enrollment.

Funded Places:

Students who meet the eligibility requirements for accessing Certificate 3 Guarantee funding should be aware that after participating in this program you will not be able to access this funding again. Students who are not eligible for Certificate 3 Guarantee funding can still undertake this course at full price – contact us for current Fee For Service pricing.

Your feedback

If studying this program in a funded place under Certificate 3 Guarantee, within 3 months of completing this program you will be asked to complete a survey to track your satisfaction with this program and any employment outcomes.

For more information:

Download the Student Information Handbook to ensure you are fully informed of all relevant TLC policies, procedures and course information prior to your enrollment.

For the department’s Certificate 3 Guarantee Program Student Fact Sheet click here.



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