BSB30215 Certificate III in Customer Engagement

Dip Leader Management

Certificate III in Customer Engagement BSB30215

This qualification reflects the role of individuals working in a range of complex customer service roles.

Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.

Individuals would work under supervision, but may have some authority to delegate.

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Price

If Eligible for funding,
this course starts from

$12

Check eligibility for funding and payment options below.

Enrolment details

Qualification level

Entry conditions 

Attendance

Assessment

Delivery

 

 

Certificate I

15 years old, not attending high school

2-3 days a week (evening)

Observation, classroom, practical

Face to face 

Units Included

There are 12 units of competency for this qualification. 4 Core units, 8 Elective units, of which 2 Must be from Group A and 6 may be from Group B, of form qualifications at the same level or one higher in any endorsed Training Package or accredited course.

Core

BSBCUE301 – Use mulitple informationm systems

BSBCUE307 – Work effectively in customer engagement 

BSBCUE309 – Develop product and service knowledge for customer engagement operations

BSBCUS301 – Deliver and monitor a service to customers

Group A

BSBCMM301 – Process customer complaints

BSBWOR301 – Organise personal work priorities and development

BSBCUE203 – Conduct customer engagement

Group B

BSBSLS407 – Identify and plan sales prospects

BSBWOR201 – Manage personal stress in the workplace

BSBWHS302 – Apply knowledge of WHS legistlation in the workplace

FSSAM301 – Identify opportunities for cross-selling products and services

Units that for qualifications at the same level or one higher in any endorsed Training Package or accredited course

BSBITU203 – Communicate electronically

BSBDIV301 – Work effectively with diversity

BSBINM301 – Organise workplace information

BSBINN301 – Promote innovation in a team environment

BSBPRO301 – Recommend products and services

Check your funding eligibility

  • Be a Queensland resident 
  • Be 15 years of age or older and have finished secondary school or left school; 
  • Not hold or be already undertaking a Certificate III or higher level qualification (Certificate III qualifications completed whilst at school will not exclude you from accessing this funding); 
  • Be an Australian citizen or permanent resident (includes humanitarian entrant), temporary resident with the necessary visa and work permits on the pathway to permanent residency, or a New Zealand citizen) 
  • The Certificate 3 Guarantee program is a Queensland Government Initiative. 
    Prices are subject to change without notice.

Payment Plans

Where you do not meet the eligibility for funding we offer a range of  affordable payment plans to be paid over the duration of your course, contact us below to find out more. For any more information please enquire below.