Certificate III in Customer Engagement BSB30215
This qualification reflects the role of individuals working in a range of complex customer service roles.
Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.
Individuals would work under supervision, but may have some authority to delegate.
If Eligible for funding,
this course starts from
Check eligibility for funding and payment options below.
15 years old, not attending high school
2-3 days a week (evening)
Observation, classroom, practical
Face to face
There are 12 units of competency for this qualification. 4 Core units, 8 Elective units, of which 2 Must be from Group A and 6 may be from Group B, of form qualifications at the same level or one higher in any endorsed Training Package or accredited course.
BSBCUE301 – Use mulitple informationm systems
BSBCUE307 – Work effectively in customer engagement
BSBCUE309 – Develop product and service knowledge for customer engagement operations
BSBCUS301 – Deliver and monitor a service to customers
BSBCMM301 – Process customer complaints
BSBWOR301 – Organise personal work priorities and development
BSBCUE203 – Conduct customer engagement
BSBSLS407 – Identify and plan sales prospects
BSBWOR201 – Manage personal stress in the workplace
BSBWHS302 – Apply knowledge of WHS legistlation in the workplace
FSSAM301 – Identify opportunities for cross-selling products and services
Units that for qualifications at the same level or one higher in any endorsed Training Package or accredited course
BSBITU203 – Communicate electronically
BSBDIV301 – Work effectively with diversity
BSBINM301 – Organise workplace information
BSBINN301 – Promote innovation in a team environment
BSBPRO301 – Recommend products and services
Check your funding eligibility
- Be a Queensland resident
- Be 15 years of age or older and have finished secondary school or left school;
- Not hold or be already undertaking a Certificate III or higher level qualification (Certificate III qualifications completed whilst at school will not exclude you from accessing this funding);
- Be an Australian citizen or permanent resident (includes humanitarian entrant), temporary resident with the necessary visa and work permits on the pathway to permanent residency, or a New Zealand citizen)
- The Certificate 3 Guarantee program is a Queensland Government Initiative.
Prices are subject to change without notice.
Where you do not meet the eligibility for funding we offer a range of affordable payment plans to be paid over the duration of your course, contact us below to find out more. For any more information please enquire below.