BSB20115 – Certificate II in Business


Certificate II in Business BSB20115

This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.



If Eligible for funding,
this course starts from


Check eligibility for funding and payment options below.

Enrolment details

Qualification level

Entry conditions






Certificate II

15 years old, not attending high school

2-3 days a week (evening)

Observation, classroom, practical

Face to face 

Units Included

There are 12 units of competency for this qualification.

BSBWHS201 – Contribute to health and safety of self and others

BSBCUS201 – Deliver a service to customers

BSBIND201 – Work effectively in a business environment 

BSBINM201 – Process and maintain workplace information

BSBINM202 – Handle mail

BSBINN201 – Contribute to workplace innovation

BSBCMM201 – Communicate in the workplace

BSBITU201 – Produce simple work processed documents

BSBITU203 – Communicate electronically

BSBWOR202 – Organise and complete daily work activities

BSBWOR203 – Work effectively with others

Check your funding eligibility

  • Be a Queensland resident 
  • Be 15 years of age or older and have finished secondary school or left school; 
  • Not hold or be already undertaking a Certificate III or higher level qualification (Certificate III qualifications completed whilst at school will not exclude you from accessing this funding); 
  • Be an Australian citizen or permanent resident (includes humanitarian entrant), temporary resident with the necessary visa and work permits on the pathway to permanent residency, or a New Zealand citizen) 
  • The Certificate 3 Guarantee program is a Queensland Government Initiative. 
    Prices are subject to change without notice.

Payment Plans

Where you do not meet the eligibility for funding we offer a range of  affordable payment plans to be paid over the duration of your course, contact us below to find out more. For any more information please enquire below.